Check your coverage before you visit
Have a medical panel? Share your provider, plan and reason for visiting. Our team can help you check eligibility and what to bring.
Understanding your benefits
Your plan decides what is covered
Panel arrangements can vary by provider, employer plan and service. Being registered with a provider does not mean every consultation, test or treatment is included.
Check with us before your visit, especially if you need screening, a procedure or a referral. We can explain what information we need to check your eligibility; your provider or plan sets the final benefits and payment terms.
Before you come in
Three simple steps to check
STEP 01
Share your details
Tell us your panel provider, plan or employer, and the care you are asking about.
STEP 02
Confirm eligibility
Our team will guide you through the applicable checks and tell you if any approval or referral is needed.
STEP 03
Prepare for your visit
Bring the documents confirmed by our team. We will explain any payment or claim steps we can verify in advance.
Registered providers
Ask us about your panel.
Our provider list can change. Send us the name shown on your panel card or app so we can check the current arrangement for the service you need.
Your visit
Bring what your plan requires
Have your panel card, app or membership details ready, together with any employer information relevant to your plan.
Bring identification and any referral, authorisation or forms our team asks you to provide.
Requirements differ between plans. Ask us what applies to your visit before travelling to the clinic.
Ask about the exact service
A listed panel may not cover every visit. Share your plan and reason for coming before you book.
Different services, different rules
Check the service, not just the provider
Coverage for a general clinic visit may be different from coverage for screening, a procedure or weight-care treatment. An insurer-requested medical checkup is also separate from using a medical panel for an ordinary clinic visit.
Tell us exactly what you need so we can help you ask the right question before booking.
Frequently asked questions
Questions before your screening?
Find answers to common questions about our services and planning your appointment.
Is AGOOD Clinic on my medical panel?
Share your provider and plan details with our team. We can check the clinic’s current arrangement and guide you on verifying eligibility for your intended visit.
Does a panel visit mean no payment is needed?
Not necessarily. Co-payments, limits, exclusions or upfront payment can depend on the plan and service. Confirm the applicable terms before your visit.
Is health screening covered?
It depends on your plan and the screening requested. Do not assume a routine screening package is included just because general consultations are covered.
Can I use my panel for an insurance medical checkup?
Not automatically. An insurer-requested examination has its own requirements and payment arrangements. Send us the insurer’s instructions so we can advise on the next step.
Do I need a referral or pre-authorisation?
Some plans or services may require one. Share your panel details and the reason for visiting so we can tell you what to check with your provider.
Ask AGOOD Clinic
Let's check before you come in
Send us your provider and plan details, and tell us what you need help with. Please avoid sending sensitive medical records over WhatsApp unless our team asks you to use an approved channel.
Location
Unit D-0-8, Block D, Megan Avenue 1,
No. 189, Jalan Tun Razak,
50400 Kuala Lumpur, Wilayah Persekutuan.
Phone: +60 12-516 6358