Privacy Policy
Understanding how your information is used when you contact us or request an appointment.
About this notice
This notice explains how AGOOD Clinic handles personal information in connection with agood-clinic.com, website enquiries and appointment requests. For questions about medical records or information collected during treatment, contact our team for the applicable patient privacy information.
You can contact us at contact.us@agood-clinic.com or +60 12-516 6358.
Information you provide
- Appointment requests: your full name, email address, phone number, booking type, selected service, and preferred date and time.
- Website enquiries: your name, email address, subject and any message you choose to provide.
- Messages to the clinic: the contact details and information you share when communicating with us, including through WhatsApp.
Required form fields are marked. If you do not provide information needed to contact you or arrange a visit, we may be unable to process your request. Optional information can be left blank.
A service selection or message may reveal health information. Please keep initial enquiries brief and avoid sending identification documents, test results or detailed medical records unless our team has advised you how to provide them.
Why we use your information
We use enquiry and appointment information to respond to you, check the doctor’s availability, manage your appointment request and communicate confirmation or changes. Submitting an appointment request does not confirm your appointment; our staff check the doctor’s schedule before approval.
Our website also uses Google Analytics. This tool supports website-use measurement. See our Cookie Policy for the services involved and the settings that need to be checked before this notice is finalised.
Website information and third-party services
Depending on the tools loaded and your settings, website services may receive information such as page visits, browser or device details, IP address and online identifiers. Google provides Analytics and Maps, and WhatsApp provides the messaging service used to contact us. Their own privacy notices also explain how they handle information.
Following a WhatsApp link takes you to a separate service. Please review that service’s privacy information before sharing sensitive details.
Your choices and requests
You may contact us to request access to or correction of your personal information, withdraw consent where processing relies on it, or ask us to stop using your information for direct marketing. Requests are subject to applicable Malaysian law, including relevant exceptions. We may need to verify your identity before acting on a request.
Withdrawing information or consent needed to handle an enquiry or booking may affect our ability to complete that request. It does not necessarily require deletion of records we must lawfully retain.
Send privacy questions or complaints to contact.us@agood-clinic.com. You may also contact Malaysia’s Personal Data Protection Commissioner.
Updates and contact
We may update this notice to reflect changes to our website or information-handling practices. The published notice will show its latest revision date.
AGOOD ClinicUnit D-0-8, Block D, Megan Avenue 1,
No. 189, Jalan Tun Razak,
50400 Kuala Lumpur, Wilayah Persekutuan.
contact.us@agood-clinic.com